Agent time
Coverage sold in 8-hour windows. Chat, email, tickets, and social included. Stretch with an extra 8 hours or a $299 calling add-on. Best when volume is real but a private pod would sit idle overnight.
Flexi from $69910% off your first month · live in 7–14 days
Outsource the desk. Keep the voice.
Round Clock sells trained agent time and dedicated support seats — live chat, email, phone, social, and IT L1 — so customers always reach a human who already knows your product.
- 3,255+
- Requests handled every month
- 89%
- Customer satisfaction
- 60%
- Typical cost reduction
- 100+
- Platforms we already know
Live desk
14 agents on shift · 24/7 roster
- ChatMaya · Toronto
Can I change the delivery date on #4812?
Live
12s
- EmailNoah · Vancouver
SSO login loop after the Okta cutover.
Queue
4m
- WhatsAppPriya · Calgary
Need a size exchange before Saturday.
Live
1m
Toronto
Open
Vancouver
Open
Karachi night
Covered
100+ platforms · free integration
ZendeskFreshdeskIntercomGorgiasHubSpotHelp ScoutSalesforceShopifyThe product
You buy hours. Or you buy named agents.
That is the whole model. Flexi is a staffed window on a shared, trained desk. Dedicated is three people who work your account around the clock. Channels are how they spend the time — not a separate product for each inbox.
Dedicated seats
Named agents trained on your SOPs, with backup so PTO does not go dark. Three seats at 24/7 is the default. Add seats at $649. Studio is the private pod when you need a supervisor and a written SLA.
Dedicated from $1,999Channels
Any inbox a customer can reach.
Digital desk
Live chat support
Real-time conversations that convert and calm, not canned loops.
View channelHelpdesk
Email & ticket support
A queue that shrinks overnight instead of greeting you on Monday.
View channelVoice
Phone & voice support
Inbound lines answered by people who already know the account.
View channelPublic + private
Social & messaging support
Public replies that protect the brand, and DMs that actually resolve.
View channelInternal + product
IT helpdesk & remote support
L1 for the people inside the company, not just the people buying from it.
View channelThe product
Dedicated agents & virtual assistants
Named people, trained on your business, sold as seats and hours.
View channelFaster response, calmer customers
We staff the window you buy. First replies happen in seconds on chat, minutes on email — not whenever someone is free between standups.
Cut cost by up to 60%
A 24/7 in-house roster is three hires plus management. Dedicated is three trained seats for less than one Canadian junior, overnight included.
Proactive, not just present
We do not only close tickets. Repeat incidents get flagged. After-hours overlays keep the queue from greeting you on Monday.
Packages
Flexible pricing, written as coverage — not a maze.
Build a dedicated support team around hours and seats. Add voice when the phone still matters. First month is 10% off.
Shared agent time
Flexi Support
For teams with a focused customer base that need a personal, always-on-during-hours inbox — without paying for idle overnight seats.
$699per month
8 hours / 5 days · Shared seats
- 8 hours of coverage, 5 days a week, in your chosen timezone
- Live chat, email, tickets, and social inboxes
- Free integration with your existing helpdesk
- Shared, trained agents who follow your macros and tone
- Daily wrap notes and weekly volume snapshot
- Expand coverage by +8 hours for $599 / month
Recommended
Dedicated Support
For growing businesses that need a diverse set of expertise, real supervision, and a team that already knows the account when the queue spikes.
$1,999per month
24 / 7 · 3 dedicated seats
- 24/7 dedicated coverage across every digital channel
- Three named agent seats trained on your SOPs
- Live chat, email, tickets, and social media support
- Free platform integration and shared macros
- Account lead, QA sampling, and monthly performance review
- Launch offer: 10% off the first month
Custom seats
Coverage Studio
For brands that want a private pod — multi-brand queues, language coverage, reporting that finance will actually read, and voice on the same desk.
Customquote
Custom windows, including 24/7 · 5+ dedicated seats
- Named pod with a dedicated supervisor
- Custom first-response and resolution SLAs
- Voice, chat, email, social, and IT L1 on one roster
- Multi-brand or multi-store routing
- QA scorecards, CSAT, and weekly ops reviews
- Onboarding playbooks written against your catalog
Onboarding
Five steps. Live in two weeks.
01
Discuss the desk you actually need
A short intro call with a business manager. Channels, hours, tools, tone, and the tickets that currently hurt. We will tell you if Flexi is enough or if you need named seats.
02
Get a written coverage quote
Hours, seats, channels, add-ons, and a first-month total — including the 10% launch offer. No 'starting at' games. If voice or after-hours belongs in the plan, it is on the page.
03
Paperwork without a six-week legal saga
Contract, access list, and a simple SOP pack. You keep ownership of the customer relationship, the helpdesk, and the data.
04
Assign agents and train them on you
We match seats to the work, then train against your macros, catalog, and exceptions. Training runs 7 to 14 days depending on how specific the product is.
05
Go live, then stay live
Coverage starts on the window you bought. You get an account lead, a QA sample, and a way to change hours or seats without rebuilding the team.
Desks we already know
Ecommerce & retail
Order desks, returns, size and fit, subscription pauses — chat and email that know the catalog.
SaaS & apps
L1 product support, billing, onboarding questions, and clean tickets for your engineers.
Professional services
Intake, scheduling, and a calm voice on the line when the office is closed.
Property & field services
After-hours request lines, tenant updates, and dispatch notes your crews can use.
Before you book the call
What are we actually buying?
Agent time and, if you want it, dedicated trained agents. Flexi is a coverage window on a shared desk. Dedicated is three named seats on your account, 24/7. Studio is a private pod. Channels — chat, email, social, phone, IT — sit on top of that roster.
How fast can we go live?
The commercial path is short: intro call, quote, paperwork. Agent training is the long pole, typically 7 to 14 days. Most desks are live inside two weeks.
Do we have to move helpdesks?
No. Integration with 100+ platforms is included. We work where your customers already write.
Can you cover only nights and weekends?
Yes. After-hours overlay is a common pattern: your team keeps business hours, we take nights, weekends, and holidays.
Is there a contract trap?
Plans are monthly. We quote seats and hours in the open. Burst coverage for a launch is a dated add-on, not a surprise.
Who owns the customer?
You do. We work as your agents, in your tools, in your voice. Transcripts and tickets stay in your helpdesk.
10% off your first month
Staff the hours you cannot cover.
Tell us the channels, the window, and the tools. We will send a coverage quote — seats, hours, and the first-month total with 10% off.