Flexible pricing for the desk you will actually run.
Build a dedicated support team with Round Clock — hours, seats, and channels written down. No 'contact us for pricing' on the packages that most teams buy.
Shared agent time
Flexi Support
For teams with a focused customer base that need a personal, always-on-during-hours inbox — without paying for idle overnight seats.
$699per month
8 hours / 5 days · Shared seats
8 hours of coverage, 5 days a week, in your chosen timezone
Live chat, email, tickets, and social inboxes
Free integration with your existing helpdesk
Shared, trained agents who follow your macros and tone
Flexi is a shared business-hours desk. Dedicated is three named agents, trained on your account, covering 24/7 — roughly the cost of one junior in-house hire in Canada, for a full night-and-weekend roster.
What does the $100 save on Dedicated mean?+
Dedicated is listed at $1,999 / month. New accounts also get 10% off the first month as a launch offer, which stacks as a one-time credit on the first invoice.
How do extra hours and extra seats work?+
Flexi expands in 8-hour blocks at $599. Dedicated and Studio expand by named seats at $649 each. Voice on Flexi is a $299 add-on for up to 16 hours.
Do unused hours roll over?+
Coverage is a staffed window, not a bucket of minutes. If volume is quietly low, we talk about shrinking the window rather than banking hours.
Which currencies and billing?+
Prices on this site are in USD. Invoices can be arranged for Canadian clients. Monthly billing, card or transfer.
What is not included?+
Paid media, content posting, L2/L3 engineering, and legal or medical advice. We will take the ticket, document it, and hand it to the person who should own it.
10% off your first month
Lock hours and seats on a written quote.
Tell us the channels, the window, and the tools. We will send a coverage quote — seats, hours, and the first-month total with 10% off.