A quiet Monday
Overnight and weekend coverage means the pile does not greet your staff twice a week.
Helpdesk
Every inbox, treated like it has an owner.
Email is still where the complicated work lives — refunds, chargebacks, broken integrations, long threads with finance. We run your helpdesk like a proper queue: prioritized, tagged, and answered in your voice, with the same agents who already know the chat and social history.
The gap we fill
Shared inboxes decay. Threads get claimed and abandoned, SLAs become decorative, and the customer writes a second time because the first reply never landed.
How the desk runs
We work inside Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Salesforce, or whatever you already pay for. No new tool required. Agents follow your macros, your refund rules, and your escalation matrix. You get wrap notes, not a mystery.
What is in scope
- Shared or dedicated agents assigned to the queue
- Tagging, macros, and views kept tidy so reporting stays honest
- Refund, replacement, and policy decisions inside the guardrails you set
- Clear escalations to your specialists with full context
- CSAT and first-response reporting on a cadence you choose
Support@ and helpdesk tickets
Returns, warranty, and billing disputes
Partner and wholesale inboxes
App review replies that belong in email
Internal IT tickets at L1 if you want the same desk
Policy without chaos
Agents operate inside written rules. Exceptions go to you with a recommended next step.
One customer story
Chat, email, and social share notes so nobody asks for the order number a third time.
Platforms
We work where you already are.
ZendeskFreshdeskGorgiasHelp ScoutHubSpotSalesforceKayakoZoho Desk
Questions on email & ticket support
Will you bring your own helpdesk?
Only if you ask. The default is free integration into the platform you already run, so historical tickets and reporting stay in one place.
Can we keep VIP threads in-house?
Yes. Routing rules can send named accounts, wholesale, or legal matters to your team while we handle the rest.
Other channels
All services10% off your first month
Put email & ticket support on a trained roster.
Tell us the channels, the window, and the tools. We will send a coverage quote — seats, hours, and the first-month total with 10% off.