The brand looks awake
Questions get answers. Complaints get a path. Silence is not your default.
Public + private
The comments are the queue. We treat them that way.
A complaint on Instagram is a support ticket with an audience. We staff Facebook, Instagram, TikTok, X, WhatsApp, and Messenger with the same trained agents who already know your refund rules — so the public reply is calm, and the private thread finishes the job.
The gap we fill
Marketing owns the handle, support owns the policy, and nobody owns the 11pm comment. That gap is where brands look unattended.
How the desk runs
We monitor mentions and DMs during your coverage window, reply in-brand, move operational issues into the helpdesk, and escalate anything legal, inflammable, or press-related before it spreads.
What is in scope
- Public comment replies plus private-thread resolution
- WhatsApp, Messenger, Instagram DM, and native social inboxes
- Sentiment flags for anything that should not be handled on a script
- Same-day reporting on volume and tone
- No freelance 'community manager' energy — this is a support channel
Instagram, Facebook, TikTok, X
WhatsApp Business and Messenger
App Store and Google Play review replies
Community or Discord L1, on request
Influencer or press flags, escalated immediately
DMs that close
We do not leave people on 'please email support@'. The agent who replied can also refund or reset.
Marketing stays marketing
Your social team can post. We take the queue hiding under the post.
Platforms
We work where you already are.
Meta Business SuiteGorgiasSproutZendesk SocialWhatsApp BusinessManyChatFreshdesk Omni
Questions on social & messaging support
Will you post content for us?
No. We handle inbound social as support. Content calendars stay with your marketing team.
Can you cover a product launch week?
Yes. Burst coverage is a normal add-on — extra hours or an extra seat for a defined window.
Other channels
All services10% off your first month
Put social & messaging support on a trained roster.
Tell us the channels, the window, and the tools. We will send a coverage quote — seats, hours, and the first-month total with 10% off.