Fewer abandoned calls
Coverage windows match when your customers actually dial, including evenings if you buy them.
Voice
A live voice, without standing up a call center.
Some conversations should never be a chat. Billing fights, frightened patients, locked-out admins, and high-value buyers still pick up the phone. Add calling to Flexi for $299 a month, or fold voice into a Dedicated or Studio pod when the line has to be staffed properly.
The gap we fill
A missed call is not a missed message — it is often a lost order, a chargeback, or a one-star review written in the parking lot.
How the desk runs
We answer on your numbers or a forwarded line, follow a script you approve, take messages, process standard requests, and warm-transfer when the issue needs your specialist. Coverage is sold in hours, not mystery 'unlimited' buckets.
What is in scope
- Inbound answering with your greeting and wrap codes
- Up to 16 hours of calling on the Flexi add-on
- Warm transfers, voicemail, and documented callbacks
- Optional outbound: order issues, appointment reminders, NPS
- Same agents as chat and email, so the story is not reset
Customer service inbound
Appointment and delivery lines
IT password and access calls
Order status and returns
After-hours emergency triage
A written record
Every call leaves a ticket. Your team can see what was promised.
No theatre
You buy hours. We staff hours. Overflow above the plan is flagged before it becomes a surprise invoice.
Platforms
We work where you already are.
AircallRingCentralTalkdeskCloudTalkTwilioJustCallZoom Phone3CX
Questions on phone & voice support
Is voice included in Flexi?
Digital channels are. Voice is a $299 / month add-on for up to 16 hours. Dedicated and Studio can include voice in the quote.
Do you take outbound sales?
We are a support desk, not a boiler room. Light outbound that serves existing customers — reminders, order issues, win-backs — yes. Cold lists, no.
Other channels
All services10% off your first month
Put phone & voice support on a trained roster.
Tell us the channels, the window, and the tools. We will send a coverage quote — seats, hours, and the first-month total with 10% off.