This policy explains how we collect, use, disclose, and safeguard information when you visit roundclock.support or engage our services.
1. Information we collect
Personal information you provide
- Name, email, phone, and business name from a form, consultation, or signup
- Billing and payment information when you purchase services
- Anything you volunteer by email, phone, or live chat
Collected automatically
- IP address, browser, operating system, and device
- Pages visited, time on page, and referring URLs
- Cookies and similar technologies
From third parties
If you interact with us on social platforms, we may receive profile information according to those platforms’ settings. We may receive lead information from advertising platforms when you submit a lead form.
2. How we use it
- Provide, operate, and improve customer support, virtual assistant, and related services
- Respond to inquiries and talk to you about coverage
- Process transactions and send billing information
- Send service updates (you may opt out of promotional mail)
- Analyze usage to improve the site
- Comply with law and enforce our terms
3. How we share it
We do not sell, rent, or trade personal information. We may share it with:
- Service providers — payment processors, email platforms (for example Brevo), hosting, and analytics, under confidentiality terms
- Legal requirements — if required by law or to protect rights and safety
- Business transfers — in a merger, acquisition, or sale of assets
4. Retention
We keep personal information only as long as needed for the purposes in this policy, legal obligations, disputes, and agreements. When it is no longer needed, we delete or anonymize it.
5. Security
We use reasonable administrative, technical, and physical safeguards. No internet transmission is perfectly secure; we cannot guarantee absolute security.
6. Cookies
We may use cookies and pixels to run the site, measure traffic, and understand where visitors come from. You can control cookies in your browser. Blocking them may limit parts of the site.
7. Third-party links
The site may link to other services. Their privacy practices are their own. Read those policies before you provide information.
8. Your rights
- Access a copy of the personal information we hold
- Correct inaccurate or incomplete data
- Request deletion, subject to legal obligations
- Opt out of marketing email using the link in those emails
To exercise these rights, contact us using the details below.
9. Children
Services are not directed to anyone under 18. We do not knowingly collect information from children. If we learn we have, we will delete it.
10. International transfers
Round Clock Support operates from Pakistan and serves clients primarily in Canada and other countries. Information may be processed outside your country. Using the services means you consent to those transfers. We take reasonable steps to treat the data in line with this policy.
11. Changes
We may update this policy. Changes will be posted here with a new “Last updated” date.
12. Contact
Round Clock Support
Email: info@roundclock.support
Website: roundclock.support