A team without the overhead
No extra software licenses to hunt, no night-shift hiring, no 'who is covering Sunday'.
The product
You are not buying a chatbot. You are buying trained agent time.
This is the core of Round Clock. Businesses hire us for hours of coverage or for dedicated seats — real people who learn your product, your customers, and your exceptions. They work as your team. You keep the brand. We keep the roster, the QA, and the night shift.
The gap we fill
Hiring in-house for 24/7 coverage means three shifts, management, attrition, and a six-week ramp every time someone leaves. Most companies only needed two extra people and a weekend.
How the desk runs
We staff against a coverage plan you can read: hours, seats, channels, and SLAs. Agents train on your SOPs for 7–14 days, shadow live, then go live with a named account lead. When someone is out, we backfill from the same trained bench.
What is in scope
- Shared hours (Flexi) or named dedicated seats
- Training on your catalog, tools, and tone of voice
- Coverage from a single business-day window to 24/7
- QA, CSAT, and a human account lead
- Backup agents so PTO does not become a blackout
Full-desk customer support
Founder inbox and calendar triage, on request
Order operations that sit next to support
After-hours overlay for an existing team
Burst seats for product launches and peak season
Ramp measured in days
Paperwork and training typically land live coverage inside two weeks, not a quarter.
Cost that makes sense
Clients commonly cut support cost by up to 60% versus standing up the same hours in-house.
Platforms
We work where you already are.
Any helpdesk you already pay forGoogle WorkspaceMicrosoft 365ShopifyStripeSlackNotion
Questions on dedicated agents & virtual assistants
Are agents exclusive to us?
On Flexi, agents are shared across a small set of accounts in similar verticals. Dedicated and Studio seats are named to you.
Where is the team based?
Round Clock Support operates from Pakistan and serves clients primarily in Canada and other English-speaking markets. Coverage is aligned to your timezone.
Other channels
All services10% off your first month
Put dedicated agents & virtual assistants on a trained roster.
Tell us the channels, the window, and the tools. We will send a coverage quote — seats, hours, and the first-month total with 10% off.