Happier customers
No waiting, no bot maze. People get a person who can actually finish the job.
Digital desk
A trained human on chat before the tab closes.
Customers who start a chat are already in motion — browsing a cart, stuck on a billing screen, or one frustrated retry from leaving. We staff that moment with virtual assistants trained on your catalog, tone, and macros so every conversation is fast, accurate, and on-brand.
The gap we fill
Most in-house teams cover chat in bursts. Lunch, standups, and after 6pm quietly become missed chats, and missed chats become tickets that cost more to unwind.
How the desk runs
We sit inside your existing widget — Intercom, Gorgias, Zendesk Chat, Crisp, LiveChat, Shopify Inbox — and work as an extension of your team. Agents greet in your voice, pull order or account context, resolve what they can, and escalate with a clean note when they cannot.
What is in scope
- First response in seconds during your coverage window
- Order lookup, product questions, and troubleshooting on the same thread
- Proactive chat on high-intent pages when you want it
- Handoffs to email or phone without making the customer repeat themselves
- QA on tone, accuracy, and resolution — not just speed
Pre-sales product questions
Checkout and coupon issues
Shipping, returns, and order edits
Account access and how-to
Bug intake with screenshots and repro steps
No time delays
The desk is staffed for the window you buy. After-hours overlays are available if the overnight queue matters.
Resolved, not replied
We do not close chats with a shrug. Agents are measured on resolution and CSAT, not reply count.
Ratings that compound
Clean chat transcripts are one of the fastest ways to lift public reviews and repeat purchase.
Platforms
We work where you already are.
IntercomGorgiasZendeskCrispLiveChatShopify InboxTidioHubSpot Chat
Questions on live chat support
Do you use chatbots instead of people?
No. You are buying agent time. We can sit behind a light deflect layer if you already have one, but the coverage you pay for is human.
Can chat agents also take email?
Yes. Flexi and Dedicated both run chat, email, tickets, and social on the same trained desk unless you want a channel split.
Other channels
All services10% off your first month
Put live chat support on a trained roster.
Tell us the channels, the window, and the tools. We will send a coverage quote — seats, hours, and the first-month total with 10% off.